At modernthread.store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a hassle-free return and refund process. Please take a moment to review our Return & Refund Policy below to ensure a smooth return experience.
Return Policy
We offer a 30-day return policy for most items purchased from Modernthread.store. If you are not fully satisfied with your purchase, you can return your items within 30 days of receiving your order for a full refund.
Eligibility for Returns
To be eligible for a return:
- Items must be unused, unwashed, and in their original condition.
- Items must have the original tags still attached.
- Items must be returned in their original packaging.
Non-Returnable Items
The following items are non-returnable:
- Sale items (unless stated otherwise)
- Gift cards
- Any items marked as final sale
How to Return an Item
Contact Us: Before sending back any items, please contact our customer service team at [email protected] or call us at +1 326-732-1465. Let us know your order number and the reason for your return.
Return Authorization: Once your return is approved, you will be issued a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Return Shipping: Customers are responsible for return shipping fees unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
Packaging: Please package the items securely to prevent damage during return shipping. We recommend using the original packaging, if possible.
Return Shipping Address
Please send your return to the following address:
Modernthread.store
552 State Ave,Kansas City, KS 66101USA
Refund Policy
Once we receive your returned items and they are inspected for compliance with our return conditions, we will process your refund.
Processing Time: Refunds will be issued to the original payment method (PayPal or Payoneer) within 30 business days of receiving the returned items.
Shipping Costs: The original shipping fee of $6.99 is non-refundable, unless the item is defective or incorrect.
Refund Confirmation: You will receive a confirmation email once your refund has been processed. Please note that depending on your payment provider, it may take additional time (up to 30 business days) for the refund to appear in your account.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] or call +1 326-732-1465. We will provide you with a prepaid return shipping label for returns, and we will issue a full refund or send a replacement at no additional cost to you.
Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different size or item, please return the original purchase for a refund and place a new order for the desired item.
Contact Us
If you have any questions or need assistance with your return, please reach out to our customer service team. We are here to help!
- Email: [email protected]
- Phone: +1 326-732-1465
- Address: 552 State Ave, Kansas City, KS 66101, USA
- Opening Hours: Monday – Friday | 8:00 AM – 6:00 PM (EST)
Thank you for shopping at modernthread.store! We want your shopping experience to be as enjoyable and stress-free as possible, so if you need any assistance with your return or refund, don’t hesitate to contact us.