Welcome to the Modernthread.store, FAQ page! Here, we’ve answered some of the most commonly asked questions to help you with your shopping experience. If you don’t find the answer you’re looking for, please feel free to contact us directly at [email protected] or call us at +1 326-732-1465. We’re happy to assist!
1. What payment methods do you accept?
We accept the following payment methods:
PayPal
Payoneer
Both of these secure platforms allow you to make payments using your credit/debit card or linked accounts, even if you don’t have a PayPal or Payoneer account.
2. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time. We hope to expand our shipping options in the future!
3. How much is the shipping fee?
We offer flat-rate shipping for a fee of $6.99 on all orders within the United States. This shipping fee applies regardless of order size or weight.
4. How long will it take to receive my order?
Processing Time: We typically prepare and process your order within 1-3 business days.
Shipping Time: After processing, shipping typically takes 7-15 business days for delivery, depending on your location.
Please note that shipping times may vary due to factors such as holidays or weather conditions.
5. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.
6. Can I change or cancel my order after placing it?
We begin processing orders immediately to ensure timely shipping, so changes or cancellations cannot always be guaranteed. If you wish to change or cancel your order, please contact us immediately at [email protected]. We will try to accommodate your request as best as we can before the order is shipped.
7. What is your return and refund policy?
We offer a 30-day return policy for most items. If you’re not completely satisfied with your purchase, you can return items within 30 days of receiving your order for a full refund.
Condition: Items must be unused, unwashed, and in their original condition with tags attached.
Non-returnable items: Sale items, gift cards, or any items marked as final sale are non-returnable.
For more details, please refer to our Returns and Refund Policy page.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. Include your order number, a description of the issue, and any relevant photos of the item. We will promptly resolve the issue by sending a replacement or processing a full refund at no additional cost to you.
9. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you wish to receive a different size or style, please return the item for a refund and place a new order for the preferred item.
10. How can I contact customer support?
If you have any questions or need assistance with your order, feel free to contact us:
Email: [email protected]
Phone: +1 326-732-1465
Address: 552 State Ave, Kansas City, KS 66101, USA
Opening Hours: Monday to Friday | 8:00 AM – 6:00 PM (EST)
We aim to respond to all inquiries within 1-2 business days.
11. Is it safe to shop on your website?
Yes! We take your security seriously. Our website uses industry-standard encryption technology to protect your personal and payment information. We also work with trusted payment processors like PayPal and Payoneer to ensure your transactions are safe.
12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are considering this option in the future, so stay tuned for updates!
We hope these answers help you with your shopping experience. If you need further assistance, don’t hesitate to contact us! Thank you for choosing Modernthread.store, and we look forward to serving you.
